ciciLegal Notice

We at cici operate an online entertainment platform available only where local law permits. Our services are not licensed, authorized, or regulated in any specific jurisdiction. Users are responsible for verifying that access and use of cici comply with the laws of their own region.

This notice outlines the legal framework under which we operate, the limitations of our service availability, and your obligations as a user. We do not offer our services in jurisdictions where online wagering is prohibited by law. If you access cici from a region where such activity is restricted, you do so at your own legal risk, and we accept no liability for consequences arising from your use.

Service availability and jurisdiction

Our cici platform operates under jurisdiction-restricted access. We do not represent that our services are legal, licensed, or compliant in any particular country or region. Users accessing cici from Jakarta, Surabaya, Bandung, Medan, or any other location must independently verify that their local laws permit participation in online gaming, sportsbook wagering on Liga 1 and Champions League fixtures, live-dealer table games, or slot entertainment.

We undertake routine compliance checks to verify user eligibility and to protect our platform from misuse. If we determine that a user is accessing cici from a jurisdiction where our services are prohibited, we reserve the right to suspend or terminate that account without notice. We do not offer refunds for accounts closed due to jurisdictional restrictions.

Your responsibility

Users are solely responsible for ensuring that their access to and use of cici complies with applicable local, state, and national laws. We provide no legal advice and make no warranty regarding the legality of our services in your jurisdiction.

Account eligibility and user obligations

To open an account on cici, you must meet the minimum age requirement set by your jurisdiction and provide accurate identification during our KYC (Know Your Customer) verification process. We request a valid national ID, a selfie, and proof of address. You agree not to create multiple accounts, use false information, or attempt to circumvent our verification procedures.

You are responsible for maintaining the confidentiality of your cici login credentials and for all activity that occurs under your account. We are not liable for unauthorized access resulting from your failure to protect your password. If you suspect unauthorized use, contact our support team immediately.

Payment methods
We accept deposits via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. You warrant that any payment method you use belongs to you and that you have authority to use it.
Prohibited conduct
You agree not to use cici for money laundering, fraud, or any illegal activity. Violation of this clause may result in account termination and forfeiture of funds.

Limitation of liability

We at cici provide our platform on an "as-is" basis. We make no warranty that our services will be uninterrupted, error-free, or secure. We are not liable for any direct, indirect, incidental, or consequential damages arising from your use of cici, including loss of funds, data loss, or business interruption.

Our liability is limited to the amount you have deposited on cici in the preceding 12 months. We are not responsible for third-party payment processor errors, network outages, or delays in fund transfer. If you experience a technical issue, contact our support team; we will investigate and respond within standard business windows.

Data, privacy, and legal compliance

We collect and process personal data in accordance with our Privacy Policy. Your data may be stored on servers located outside your jurisdiction. We comply with applicable data protection laws to the extent required by the jurisdictions in which we operate. For details on how we handle your information, refer to our Privacy policy

We may disclose user information to law enforcement, regulatory authorities, or legal representatives when required by law or court order. We cooperate with investigations into fraud, money laundering, or other illegal activity. By using cici, you consent to such disclosure where legally mandated.

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    Dispute resolutionEscalation

    Disputes arising from your use of cici are subject to the terms outlined in our TermsWe encourage users to contact our support team first.

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    Withdrawal and refundsPolicy

    Withdrawals are processed subject to verification and compliance checks. We do not offer refunds for losses incurred during gameplay or wagering on Liga 1, Piala AFF, or other markets.

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    Legal inquiriesContact

    For legal questions or formal notices, contact our support team via email or in-app help. Include your account details and a clear description of your concern.

This legal notice is subject to change at any time. We will notify users of material changes via email or in-app notification. Your continued use of cici after an update constitutes acceptance of the revised notice. If you do not agree with our terms or this notice, you must cease using cici immediately and request account closure through our FAQ or support channels.

Legal notice

Info

OVO and GoPay as cici deposit alternatives

OVO and GoPay operate similarly to DANA but differ in processing speed and merchant coverage. Both e-wallets link to your phone number and require app-based or SMS verification. OVO deposits on cici typically settle within one to three minutes; GoPay deposits settle within seconds if your GoPay balance is sufficient. If you lack balance in either wallet, both allow you to top up via bank transfer or convenience-store cash-in before returning to cici to complete your deposit. GoPay integrates with the GCash ecosystem in some regions, while OVO remains Indonesia-focused. Neither method charges cici users a deposit fee, though both wallets may apply their own internal transaction costs depending on your account tier.

KYC document submission on cici

Our cici platform requires identity verification before you can withdraw funds. During KYC submission, you upload a clear photo of your national ID (KTP, passport, or equivalent), a selfie holding that ID, and proof of address such as a utility bill or bank statement dated within the last three months. All documents must be in color, legible, and match the name registered on your cici account. The verification process typically completes within one business day. If your submission is rejected—for instance, if the ID photo is blurry or the address proof is expired—cici sends a notification explaining the issue, and you may resubmit corrected documents immediately. Verification is mandatory for withdrawals but not required to view markets or deposit funds.

cici mobile experience via PWA on weak networks

Our cici platform is built as a Progressive Web App (PWA), which means you access it through your mobile browser without downloading a separate app file. On weak or intermittent networks—common in areas outside major cities—the PWA caches essential pages and data locally, allowing you to view market listings and account history even when connectivity drops temporarily. When your connection returns, cici automatically syncs any pending actions, such as unsettled bets or deposit requests. The PWA uses significantly less data than a native app, making it practical for users on limited mobile plans. You can add cici to your home screen for quick access, and the interface adapts to your device's screen size automatically.

Troubleshooting slow withdrawals from cici

If your withdrawal from cici is delayed, first verify that your KYC status shows as "approved" in your account settings. Withdrawals cannot process if verification is pending or rejected. Next, confirm that you selected the correct bank or e-wallet for the withdrawal—if you requested funds to BCA but your registered account is with Mandiri, the transaction may be held pending correction. Check your bank or e-wallet app to see if the funds have already arrived but your cici dashboard has not yet updated; this can occur during high-traffic periods. If the withdrawal remains pending after two hours, contact our support team with your withdrawal reference number. Processing times vary by method: DANA and OVO typically complete within thirty minutes; BCA, Mandiri, BRI, and BNI transfers may take one to four hours depending on bank processing queues. QRIS-based withdrawals settle within the timeframe specified by your receiving institution.

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