cici Platform Privacy Notice

This page describes what we collect when you use cici and how we keep that data protected. Our services are available only where local law permits. We operate under jurisdiction-restricted access and undertake routine compliance checks to verify user eligibility.

We at cici recognize that your privacy is fundamental to trust. When you deposit via DANA, e-wallet, mobile banking, or local payment, when you enter Liga 1 markets or live-dealer tables, or when you contact our support team, you share personal information with us. This notice sets out what we do with that data, who may access it, and what rights you hold.

What we collect on cici

We collect your email address, phone number, and full name when you register an account on cici. During account verification (KYC), we request a copy of your national ID, a selfie matching that ID, and proof of address—typically a utility bill or bank statement dated within the last three months. We store these documents securely and retain them for the duration of your membership plus a compliance window thereafter.

When you deposit funds, we record the payment method you chose (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet), the amount, and the timestamp. We do not store your card number or e-wallet credentials; payment processors handle those directly. Our servers log your IP address, device type, and browser information each time you log in or place a wager on Liga 1 fixtures, Piala AFF markets, or live-dealer sessions.

How we use your information

We use your email and phone to send account notifications—login alerts, withdrawal confirmations, and support responses. We use your KYC documents to verify your identity and confirm you are eligible to use cici in your jurisdiction. Our compliance team reviews these documents to prevent fraud and money laundering.

We analyze your betting patterns and session history to detect unusual activity and protect your account from unauthorized access. We may contact you via email or phone if we notice suspicious transactions or if we need to clarify information during verification. We retain transaction logs to fulfill regulatory obligations and to resolve disputes.

Our cici platform uses cookies and similar tracking technologies to remember your login state, language preference, and betting history. These cookies help us improve your experience and measure how users navigate our sportsbook, live-dealer tables, and slot games. You may disable cookies in your browser settings, though some cici features may not function correctly.

Third-party processors and data location

Our servers may sit outside your jurisdiction. We use cloud infrastructure providers to store account data, transaction records, and KYC documents. These providers are bound by data protection agreements and may only access your information to maintain our systems. Payment processors (mobile banking, local payment, online payment, and others) handle your deposit and withdrawal transactions independently; we do not control their data practices.

Data retention

We keep your account data for as long as you hold an active cici membership. After closure, we retain records for compliance and dispute resolution for a period set by local financial regulations.

Cross-border transfer

Your data may be processed in jurisdictions outside Indonesia. We apply standard security practices to protect information during transfer.

Your rights and contact

You have the right to request a copy of the personal data we hold about you on cici. You may ask us to correct inaccurate information or to delete your account and associated records, subject to legal retention obligations. To exercise these rights, contact our support team via the channels listed below.

We undertake to respond to data requests within standard business windows. If you believe we have mishandled your information, you may lodge a complaint with the relevant data protection authority in your jurisdiction. Our cici platform does not knowingly collect data from users under the age of eligibility in their region; if we become aware of such activity, we will delete the account immediately.

• 1
  Email supportGeneral inquiries

  Send a data request or privacy concern to our support inbox. Include your account email and a clear description of your request.

• 2
  In-app helpAccount settings

  Access your cici account settings to review or update your profile, payment methods, and notification preferences.

• 3
  Live chatUrgent matters

  Use our live chat feature during business hours for immediate assistance with account or privacy questions.

We update this privacy notice periodically to reflect changes in our cici platform, payment methods, or legal requirements. We will notify you of material changes via email. Your continued use of cici after an update constitutes acceptance of the revised notice. If you have questions about how we handle your data during Liga 1 season, Idul Fitri promotions, or any other time, please reach out to our support team.