cici Terms of Use

When you create an account on cici, you agree to our terms of use. These terms describe how we operate, what you can expect from our platform, and what we expect from you. Our cici account exists to provide access to Liga 1 sportsbook, live-dealer tables, slot games, and payment processing via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet—all within a jurisdiction-restricted framework.

We enforce these terms to protect our users, maintain fair gaming, and comply with applicable law. By using cici, you acknowledge that you have read and understood this document. If you do not agree with any part of these terms, you should not open a cici account or continue using our platform.

Our services are available only where local law permits. Users are responsible for verifying that access and use of cici comply with their own jurisdiction's regulations. We do not operate in jurisdictions where online wagering is prohibited, and we perform routine compliance checks to identify and block access from restricted regions.

Account opening and eligibility on cici

To open a cici account, you must be of legal age in your jurisdiction and provide accurate personal information. We require your full name, date of birth, email address, and a valid government-issued ID number during registration. We use this information to verify your identity and comply with anti-money-laundering regulations.

We reserve the right to refuse or suspend any cici account if we believe you have provided false information, attempted to circumvent our compliance checks, or violated any of these terms. If we suspend your account, you may request an explanation from our support team, but we are not obligated to reinstate the account.

You are responsible for keeping your cici login credentials confidential. We recommend using a strong password and enabling two-factor authentication (2FA) in your account settings. If you suspect unauthorized access to your cici account, contact our support team immediately via live chat or email.

Deposits, withdrawals, and payment methods

cici accepts deposits and withdrawals through nine payment methods: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking virtual account, local payment virtual account, and online payment virtual account. Each payment method has minimum and maximum transaction limits, which we display during the deposit or withdrawal process.

Deposits on cici are processed according to your chosen payment method's standard processing window. E-wallet transfers (e-wallet, mobile banking, local payment, online payment, e-wallet) typically complete within minutes; mobile banking and bank virtual account transfers may take longer depending on your bank's verification procedures. Once your deposit clears, funds are available in your cici account balance immediately.

All withdrawals on cici are subject to identity and account verification. We review each withdrawal request to confirm the account holder's identity and that the funds are legitimate account balance. Verification is subject to standard review windows. Once verification completes, funds are processed to your chosen payment method within the standard processing time for that method.

Deposit processing

Funds arrive in your cici balance once cleared by your payment provider; timing varies by method (minutes to hours)

Withdrawal verification

We verify all withdrawals before processing to comply with anti-money-laundering regulations; subject to standard review windows

Payment method security

cici does not store your payment credentials; each transaction is authorized through your payment provider's secure system

Bonus terms and gaming conduct

cici may offer promotional bonuses to new and existing users. All bonuses are subject to specific terms, which we display at the time of the offer. Bonus funds may have playthrough requirements, game restrictions, or expiration dates. We reserve the right to cancel any bonus if we detect fraudulent activity, account manipulation, or abuse of bonus offers.

We prohibit the following on cici: account farming (opening multiple accounts to claim bonuses repeatedly), collusion with other players, use of automated tools or bots, and any attempt to manipulate game outcomes. If we detect any of these activities, we will cancel the relevant accounts and forfeit all associated balances.

Dispute resolution and our liability

If you dispute a transaction, game outcome, or account status on cici, contact our support team. We investigate disputes fairly and respond within standard review windows. If we find evidence of an error, we will correct the account balance. If we find no error, we will explain our decision and the grounds for it.

cici is not liable for indirect, incidental, or consequential damages arising from your use of our platform. This includes loss of profits, data loss, or business interruption. Our maximum liability to you for any claim is limited to the total amount of funds in your cici account at the time of the claim.

If you are unable to resolve a dispute through cici support, you may escalate to our dispute resolution team by providing written details of the dispute and the support ticket number. We will review escalated disputes and respond with a final determination within standard review windows.

Jurisdiction notice and service availability

We do not offer our services in jurisdictions where online wagering is prohibited. Access to cici from restricted jurisdictions may result in account suspension and forfeiture of funds. We perform routine compliance checks using IP geolocation, payment provider data, and user-reported information to identify restricted-jurisdiction access.

If you access cici from a region where we do not operate, your account will be flagged for review. We may request additional documentation to confirm your jurisdiction of residence, or we may suspend your account indefinitely. Users are solely responsible for verifying that their access complies with local law.

Changes to these terms

We may update these cici terms at any time. Changes will be posted on this page, and we will notify users of material changes via email or in-app notice. Your continued use of cici after changes are posted constitutes acceptance of the updated terms. If you do not agree with updated terms, you must stop using cici and request withdrawal of your account balance.

Contact and support

If you have questions about these cici terms, your account, deposits, withdrawals, or any other matter, contact our support team via live chat, email, or in-app help. We provide English-language support during standard operating hours. Support staff can clarify policy, explain your rights, and help resolve account issues.

These cici terms, along with our Privacy Policy and other operational guidelines, form the complete agreement between you and cici. If any part of these terms is found to be unenforceable, the remaining terms remain in effect. These terms are governed by the law of the jurisdiction where cici is registered, subject to our jurisdiction-restricted service availability.